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1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 30
days of delivery, without being obliged to state any reasons. To comply with this time
limit, all you need to do is to either return the goods bought online or send a return
request within the 30-day period by e-mail, telephone,
or fax to: Fax: +49 9191 169 840
E-mail Contact Telephone: +49 9191 169 839
Fax: +49 9191 169 840
Our customer service team are available Mon - Fri from 10am to 4pm (except public
holidays). Please note: Call costs will vary according to the provider and the length
of the call.
If you return goods bought online, the purchasing contract is canceled and you will be
refunded once the delivered goods have been returned. Should the goods show signs of use
or damage on return, we reserve the right to appropriate compensation.
With the exception of orders from Germany and Austria we must request that you to return
goods at your own cost. You will find all the documents necessary for returning goods
together with the delivery note in the parcel. For the return address please contact our
customer service for further details.
If the goods arrive damaged, please contact deKATA Dennerlein Gbr for a full refund. Faulty
goods are fully-refundable, inclusive of delivery and return. Please inform our customer
service within the first 2 days of arrival, of faulty goods or goods damaged in transit.
Your statutory rights as a customer are not affected by any of these conditions.
2. Conclusion of the contract
Before submitting your order, step 3 of the ordering process ("Confirmation") offers you the
chance to check all the details again (e.g. name, address, payment method, and items ordered)
and make changes if necessary.
Once you have gone through the ordering process at deKATA.com by entering the details as
prompted, you make a binding offer to purchase the goods from deKATA Dennerlein Gbr by clicking
on the button "Confirm order" in the section "3 Confirmation".
This offer is accepted and the contract thereby concluded by dispatching the goods you ordered.
The contract is therefore brought about when the goods you ordered are dispatched. In certain
cases, we may ask you for proof of identification and generally reserve the right not to enter
into contract.
The details of your order are electronically stored. If you would like a printed copy, you can
print out the "Order confirmation" which appears on your screen once you have submitted your order.
If you have provided us with your e-mail address then you will also receive all the relevant details
of your order by e-mail, which you can then print out directly.
3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable,
we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order
value and charged only once.
We offer international shipping.
Our deliveries are made with the delivery service Deutsche Post and its relevant partners or DHL
and its relevant partners.
After an order is shipped, which is usually completed within one-two working days of its receipt, it
usually takes four to five working days for it to arrive.
Trade or wholesale orders cannot be accepted. Please ask customer service for this option.
4. Prices and delivery costs
For international shipping rates, please click here.
Should delivery be undertaken in several stages for technical or logistic reasons, we will
of course only charge you once for delivery costs.
5. Reservation of ownership
All goods remain unqualified property of deKATA Dennerlein Gbr until payment has been received in full.
6. Payment, coupons, due date, failure to pay
Payment via Paypal.
Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible
for loss.
Your Paypal Payment will not be charged until your goods leave our warehouse. In the case of possible
returns the amount paid will be refunded.
Payment via pre-payment
All countries can use the method of pre-payment. Please be sure to include your customer number or
your order number when you enter the information for your bank transfer. Please transfer the balance
to the following account:
deKATA Dennerlein Gbr
Bank: HypoVereinsbank
Konto: 347 870 188
BLZ: 763 200 72
IBAN: DE52763200720347870188
SWIFT (BIC): HYVEDEMM417
Please note: Your banks regular domestic bank transfer fees are only valid for standard EU bank transfers.
For a standard EU bank transfer, you must enter the IBAN (international bank account number) and BIC
(bank identifier code) of the recipients bank. Bank fees charged for other types of foreign bank transfers
will not be covered by deKATA.
Well ship your order as soon as we have received your payment.
Coupon redemption
When redeeming a coupon please consider the specific redemption conditions like minimum order quantity,
validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All
coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible.
A resale is also not allowed.
7. Identity of the contracting partner
Any contract entered into is concluded with deKATA Dennerlein unless specifically stated otherwise.
deKATA Dennerlein Gbr
Trettlachstr. 5 D-91301 Forchheim
Vertreten durch:
Joerg Dennerlein
Sitz der Gesellschaft
Forchheim
Amtsgericht Forchheim
USt-IdNr.: DE 814 354 494
Costumer Service is reachable per Email: order@dekata.com or LIVE SUPPORT
Tel.: 0049 9191 – 16 98 39* (Mo bis Fr. 10:00 -12:00AM and 2.00-4:00PM)
Fax.: 0049 9191 - 16 98 40* (24 hours)
Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays).
Please note: Call costs will vary according to the provider and the length of the call.
8. Miscellaneous
The terms and conditions of this contract are in accordance with German law, excluding
UN-commerce law, even when ordering from or delivering to a country other than Germany.
All points of these terms and conditions remain valid, even if one of the above points is invalid.
We reserve the right to change these terms & conditions from time to time and recommend
that you should look through them on a regular basis.
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